More Than an Admin: Why Women Belong in Every Part of Restoration

What happened

In his role as Director of Training and Technical Services at Voda Cleaning & Restoration, Eric is dedicated to advancing technician education, strengthening franchise capabilities, and ensuring exceptional service delivery system-wide. Having balance on our teams and jobsites is an incredible advantage that helps ensure our customers get the service they deserve, whether we’re performing an air duct cleaning service or a mold remediation project. If I learned one thing quickly, it was that women didn’t just belong in the office or filling candy jars in insurance agent offices (the restoration equivalent of barefoot, pregnant, and in the kitchen).

Key details

• Having balance on our teams and jobsites is an incredible advantage that helps ensure our customers get the service they deserve, whether we’re performing an air duct cleaning service or a mold remediation project.
• If I learned one thing quickly, it was that women didn’t just belong in the office or filling candy jars in insurance agent offices (the restoration equivalent of barefoot, pregnant, and in the kitchen).
• I arrived at new franchise training with my father and instantly became a restoration master of the universe (of course, the letters LGR and IICRC were as far from my lexicon as one could imagine).

Why it matters to restoration

This belongs on an operator’s radar because insurance behavior sets the rules for documentation, scope disputes, cash flow and customer expectations. If the article points to a carrier, court or coverage trend, the practical question is what proof your next file needs before the argument starts.

What to check next

Check whether your estimates, photos, notes and customer updates would survive the same dispute described in the article.

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