By The Restoration HQ desk · · filed under Claims & Coverage
White-glove promises vs. fine print (Chubb)
The policyholder bar contrasts a premium carrier's "white-glove" service marketing with the actual limits and exclusions in the business-property policy fine print.
FORRead the policy, not the brochure, the operator who knows the fine print protects the customer and the invoice.
AGAINST"White-glove" marketing over a bare-knuckle policy is the same trust gap driving every claim fight, just aimed at commercial clients now.
Consensus vs. contrarianContrarian: on commercial work, the policy fine print is your real scope-of-work document, read it before the adjuster does.
Sources Merlin Law Group, www.propertyinsurancecoveragelaw.com/blog/ch… ()