By The Restoration HQ desk · · filed under Claims & Coverage
TPA or no TPA, the debate restorers keep having
Trade press laid out the recurring strategic question for operators: take third-party-administrator program work for volume, or stay independent and protect margin and control.
FORTPA volume is training wheels for scale: take it, build the systems, then graduate to direct work.
AGAINSTTPA programs rent you someone else's customers at someone else's margin, and you can't scale a business you don't control.
Consensus vs. contrarianContrarian: the right answer isn't all-in or all-out, it's a deliberate TPA mix you shrink on purpose as your direct demand grows, most shops drift instead of deciding.
Sources R&R, www.randrmagonline.com/articles/92013-breaki… ()
Terms in this story: TPA (Third-Party Administrator)